Returns - Read before ordering! Cancellation: Custom Bar Stools & Chairs Custom Bar Stools & Chairs Cannot Be Cancelled Once Produced. Once your custom order has been put into production, that order is yours and yours alone. Because the order reflects your unique tastes and choices, our manufacturing partners "usually" will not cancel the order. Furthermore, the manufacturers "usually" will not accept returns once shipped. Click to read Manufacturers' Warranties . However most manufacturers will send replacement parts. *Having said that, we say "usually" because there MAY be exceptions - based on the manufacturer - but these exceptions always involve (1) a restocking fee of 20% to 30% and (2) loss of any expense for shipping that you may have paid. There are 2 SPECIAL CAUTIONS before you order: Color/Texture Disclaimer: Stains may appear lighter and colors may not be accurate and textures may not be properly visualized as a result of photographic, Internet & computer inaccuracies and many other factors beyond our control. Therefore, we cannot guarantee that the product colors, textures and stains & grains you see displayed on this site are perfectly accurate. WHEN YOU ACCEPT & PLACE AN ORDER, you are accepting the limitations inherent in not directly viewing samples. Absent your obtaining such samples, your completion of an order constitutes your waver of any claim you may have due to dissatisfaction with the product colors, textures, stains & grains. If you are not sure... please contact us if you’d like to receive more accurate fabric & wood samples before ordering. Seat Height Disclaimer: You are solely responsible for making sure you have accurately measured the intended counter top where your seating will be used – and be sure to leave adequate clearance: The rule of thumb: leave around 10" to 11” between the top of the seat and the top of the counter. Seat heights: • Dining room & kitchen chairs are 18”-19” & go with 28” to 31” high tables. • 24” (24 inch) to 26” (26 inch) Counter Stools match most kitchen counters, usually 36”to 39”. • 30” standard bar stools are for 40” to 43” counters (bars & many kitchen counters). • Extra tall 34” (34 inch) to 36” (36 inch) bar stools are for special 46”-50” tall counters. Cancellation: Orders Not-Yet-in-Production While you cannot cancel an order that is already in production, because it has been custom-made to your specifications, you may be able to cancel an order that has not gone into production – or In Stock, Non-Customized Bar Stools & Chairs that are not in transit to our warehouse or your delivery address. To cover our costs for order placement and tracking, we charge a fee: • Cancellation Fee: $25 Returns Damage or Suspected Damage. Contact us immediately if you believe your products were damaged in shipment - shipping damage must be reported within 24 hours in order for us to even attempt to pursue a damage claim on your behalf. If you are suspect of the appearance of the boxes, but do not have time to inspect each of them before the driver leaves, write on the delivery receipt "Boxes are subject to inspection at time of delivery. Customer will notify carrier of pending damage within 24hrs." This gives you time to look over the product, yet allows the carrier to know that possible damage may have occured before you took possession of it. Do not destroy your boxes until you are certain you are not going to try and return them. Manufacturers WILL NOT supply replacement boxes (in the unlikely event that you need to return their product). Besides damage, let us know IMMEDIATELY if you received the wrong product, or you are not satisfied with your product. Our aim is to resolve problems fairly and quickly. We want you to be a satisfied customer! (Click here to hear what some of our Hundreds of Satisfied Customers have to say). While it is difficult to get the manufacturer to agree to accept back products which were manufactured and assembled to your specifications, we will work with you to our best ability. If products are deemed acceptable for return by the manufacturer, we will give you specific return instructions - and any pre-paid shipping charges or restocking charges that will apply. If accepted for return, restocking charges run 25%-35% of the purchase price + any new shipping costs required to re-ship your products. If you are not clear or do not understand our cancellation policy, please contact us.